Official Policy Documents and Terms & Conditions
Introduction
Ashmed Integrated Health Services Limited (“Ashmed HMO”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our clients, enrollees, partners, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
We may collect the following categories of personal information:
- Full name
- Contact information (phone number, email address, physical address)
- Date of birth and gender
- Identification details
- Health and medical information necessary for healthcare services
- Employment or organization details (for corporate enrollees)
- Payment or billing information
- Website usage data (IP address, browser type, device information)
How We Use Your Information
Your information may be used for the following purposes:
- Registration and management of HMO enrolment
- Providing healthcare access and authorization services
- Processing claims and payments
- Communicating with you regarding healthcare services
- Improving our products, services, and website functionality
- Compliance with legal and regulatory obligations
Sharing of Information
Ashmed Integrated Health Services Limited may share your information with:
- Accredited healthcare providers within our network
- Insurance partners and third-party administrators
- Regulatory authorities where required by law
- Service providers assisting with IT systems, data hosting, or operations
Data Protection and Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
Personal information will only be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and healthcare regulations.
Your Rights
Under applicable data protection laws including the Nigeria Data Protection Act (NDPA), you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent for certain processing activities
Contact
Ashmed Integrated Health Services Limited
Website: www.ashmedhmo.com
Email: [email protected]
Terms & Conditions
Introduction
These Terms and Conditions govern the use of services provided by Ashmed Integrated Health Services Limited (Ashmed HMO) through our website, mobile platforms, and healthcare service network.
Eligibility
To access Ashmed HMO services, individuals must be registered enrollees under an approved health plan or corporate healthcare scheme managed by Ashmed Integrated Health Services Limited.
Scope of Services
Ashmed HMO provides health insurance management services including:
- Access to accredited healthcare providers
- Authorization of medical services
- Claims processing and administration
- Customer support services for healthcare access
User Responsibilities
Users agree to:
- Provide accurate and up‑to‑date personal information
- Protect login credentials
- Use healthcare services responsibly
- Report misuse or unauthorized access
Service Limitations
Healthcare services are subject to the benefits of the enrollee’s health plan and availability within the provider network.
Intellectual Property
All content, branding, and materials on the Ashmed HMO website and platforms remain the property of Ashmed Integrated Health Services Limited.
Governing Law
These terms shall be governed by the laws of the Federal Republic of Nigeria.
Contact
Ashmed Integrated Health Services Limited
Website: www.ashmedhmo.com
Email: [email protected]
NDPA Data Protection & Compliance Statement
Commitment
Ashmed Integrated Health Services Limited is committed to protecting personal and health data in accordance with the Nigeria Data Protection Act (NDPA) 2023.
Categories of Data Processed
- Personal identification information
- Contact details
- Healthcare and medical records
- Employer or organization details
- Claims and billing records
- System usage data
Legal Basis for Processing
Data processing is carried out based on:
- Consent of the data subject
- Performance of healthcare service agreements
- Legal and regulatory compliance
- Legitimate interests in healthcare administration
Security Measures
Ashmed HMO implements safeguards including:
- Access control to sensitive systems
- Secure data storage practices
- Restricted access to medical information
- Continuous monitoring of systems
Data Subject Rights
Individuals have the right to:
- Request access to their data
- Correct inaccurate information
- Request deletion where applicable
- Withdraw consent
Contact
Ashmed Integrated Health Services Limited
Website: www.ashmedhmo.com
Email: [email protected]